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United Kingdom Claims Management Companies (CMC)

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United Kingdom Claims Management Companies

A Claims Management Company (CMC) in the United Kingdom is a business authorised by the Financial Conduct Authority to assist individuals in making claims for compensation, refunds, or other remedies. Neptune Fiduciaries assists clients in understanding the regulatory requirements for CMCs and provides full support throughout the authorisation and setup process.

FCA Authorisation Requirement

All Claims Management Companies operating in the UK must be authorised by the Financial Conduct Authority before conducting any regulated claims activity, with the FCA having the authority to withdraw authorisation from any firm that fails to meet the required standards.

Conduct Rules and Fee Regulations

CMCs are subject to strict FCA conduct rules, including restrictions on fees charged to clients, mandatory written contracts, and clear disclosure obligations to ensure fair and transparent service delivery at all times.

Business Structure and Documentation

A compliant CMC must have the correct legal structure, internal policies, and operational procedures in place, including complaint-handling frameworks and proper record-keeping systems that meet FCA expectations.

Ongoing Regulatory Compliance

Once authorised, Claims Management Companies must continuously monitor and adapt their operations to remain compliant as FCA rules and supervisory expectations develop over time.

Operating a Claims Management Company in the UK carries significant regulatory responsibility, and any failure to meet FCA standards can result in fines, sanctions, or loss of authorisation. Neptune Fiduciaries brings the expertise needed to guide businesses through every stage of the CMC authorisation process, from initial structuring to submission and beyond. Our team ensures your documentation, governance, and compliance framework are fully aligned with FCA requirements before your application is filed. Whether you are launching a new CMC or bringing an existing operation into compliance, Neptune Fiduciaries is here to support you at every step.

Get in Touch

For further details, please contact Neptune Fiduciaries via email info@neptunecorporate.com or sales@neptunecorporate.com or visit our Contact Us page.

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